Booking Terms

DEPOSIT PAYABLE

Property will process deposit of 30% of the accommodation charge at time of booking at which time a confirmation will be emailed. The balance is payable 30 days prior to arrival.

AFTER-HOURS ARRIVALS

Reception hours are from 2.30pm to 6pm daily. If you are arriving outside of these hours, please contact the lodge at least 24 hours prior to 2pm on your arrival date to arrange an after-hours key collection. Failure to comply with this requirement may result in an inability to check in to your room. If inability to check-in occurs, we reserve the right to keep any deposit or moneys paid, as well as charge the total amount of the booking.

CHECK-IN POLICY

The person who’s name the room was booked under must be present and part of the travelling party staying at the lodge. A valid credit card (not debit card) and identification in the same name that the room was booked under will be required on arrival. The credit card used to book must be presented on arrival, even if a different card in the same name will be used to check-in. If the guest fails to comply with any of the above requirements, we reserve the right to deny check-in and keep any deposit or moneys already paid, as well as charge the total amount of the booking. A pre-authorisation for the amount of $1 AUD will be taken from the credit card used to check-in on arrival. If the pre-authorisation declines and cannot be taken from a valid card in the same name as the booking, we reserve the right to deny check-in and keep any deposit or moneys already paid, as well as charge the total amount of the booking.

THIRD PAYMENT POLICY

If any room nights or additional charges are to be paid for by a third party, or anyone else other than the person who’s name the booking was made under, the lodge must be notified more than 48 hours prior to 2pm on your arrival date. An email address must be provided with the notification, so that a credit card authority to charge form can be sent to the third party liable for any charges. The completed authority to charge form accompanied by any attachments required pursuant to the form must be returned to the lodge by email or fax at least 24 hours prior to 2pm on your arrival date. If the guest fails to comply with any of these requirements, we reserve the right to charge the original credit card provided for the booking. If payment cannot be taken from the original card provided, we reserve the right to deny check-in and keep any deposit or moneys already paid, as well as charge the total amount of the booking.

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