Covid Safe Plan

Safety & Wellbeing? We’ve got it sorted.

Our action plan and our commitment to you

We’ve always maintained the highest standard of cleanliness and hygiene throughout the chalet, however, in light of COVID-19, we’ve added an extra layer of cleaning protocols, on top of our already thorough processes, to ensure your stay is safe, stress-free and refreshing as ever.

Public Spaces:

We’ve increased frequency of cleaning and disinfecting in our public areas. There’s also hand sanitiser dispensers throughout all spaces, and we’re practicing social distancing.

Guest Rooms:

On top of our regular rigorous cleaning processes, additional disinfecting protocols have been implemented in our guest rooms, after a guest departs and before the next arrives, with particular attention paid to hard and high-touch surfaces.  There is also a surface spray in your room to reduce viral load.  The Bankisa diffuser in your room contains anti-viral essential oils to further reduce viral load.

Behind the Scenes:

We’ve also made changes in our back of house areas, increasing the frequency of cleaning and disinfecting. We’re focusing on high-touch areas including entrances, laundry and reception. and, of course, in our restaurants and bars serving or preparing food and beverages.


  • Booking platform designed to give you prearrival messages
  • Contactless check in
  • Lobby and Guest areas have a high level of cleaning and posters to guide you on best practices.
  • Guest area seating has been arranged to comply with NSW health guidelines
  • Hand sanitisers throughout the building to be handy for use often
  • Fogging machine used to deep clean between rooms between bookings to give you assurance of cleanliness.
  • We will ask guests to wear face covering on Sponars Snow Shuttle service.
  • Sanitiser products available  for pool cues and table tennis bats.